Error messages and request ids
What common errors mean, and how to report one so we can fix it fast.
Updated
| Error | What it means | What to do |
|---|---|---|
| 400 | Something in the request isn't valid | Read the message; it says which field |
| 401 Invalid or missing API key | No key, a wrong key, or a revoked key | See API keys |
| 402 Not enough credits | The lookup costs more than your balance | Buy a plan |
| 429 | Over 120 requests a minute | Wait a few seconds and retry |
| 502 / 503 | Our data provider or email service had a problem | Retry in a minute; you weren't charged |
| 500 Something went wrong on our side | A bug on our end | Report it with the request id |
Request ids
Every response carries a request id (in the X-Request-Id header, and in the body of server errors). It points us straight at what happened. When you report a problem, include:
- the request id, or the time it happened and what you were doing;
- your account email;
- the exact error message.
Email it to george@getacquiresure.space.