I didn't get free credits
Why some new accounts start with 0 credits.
Updated
The free trial (10 credits and 20 emails) is one per person. A new account starts with 0 credits if it looks like a repeat sign-up:
- the same inbox as an existing account, including
+tagand dotted Gmail variants of it; - the same browser as another account;
- the same network as an account created in the last 30 days.
Your account still works: you can buy a plan and everything is available straight away.
Colleagues signing up from the same office network can hit this. If you're a genuinely new user, email george@getacquiresure.space from your account's address and we'll take a look.