My payment failed
Declined cards, bank checks that never finish, and failed renewals.
Updated
At checkout
- Declined: your bank refused the charge. Check the card details, available funds, and that online and international payments are enabled (we charge in US dollars). Or try another card.
- Stuck on "processing" or a bank check that never finishes: your bank's security step (an OTP or app approval) didn't complete. Try again in another browser without ad blockers or a VPN, and approve the request in your bank's app. If it still fails, use a different card.
- Nothing is charged for a checkout that doesn't complete.
At renewal
If a renewal payment fails, Stripe retries it over the following days and your plan stays active meanwhile. Update your card under Billing → Manage subscription and the retry goes through. If every retry fails, the subscription ends and unused credits go with it.
Still not working? Email george@getacquiresure.space with the time you tried and the last 4 digits of the card. Never send the full card number.