Refunds
When you can get your money back, and how to ask.
Updated
- First payment, within 14 days: a full refund if you've used less than 10% of that payment's credits. Refunded credits are removed from your balance.
- Renewals: not refundable once the new period has started. Forgot to cancel a yearly plan? Ask within 14 days of the renewal and we'll refund it if you haven't used its credits.
- Lookups that find nothing are never charged, and risky or unprocessed emails in a batch are refunded automatically as credits.
- Our mistakes: if an outage charges you wrongly, we return the credits. Charged twice or in error? We refund the extra payment in full.
How to ask
Email george@getacquiresure.space from your account's email address and tell us which payment. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.
The full policy is at app.acquiresure.cloud/refunds.